Credit Risk Management

7 day account switching – from both sides of the fence

Posted on Oct 31 2014 by

I recently decided to take a well-known bank up on their offer of a current account with an attractive set of perks – and so I began the much publicised 7 day account switching journey. As someone with a little knowledge of the payments industry I studied the process with both my personal and professional […]

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Turn risk into reward by predicting your customers’ home moves

Posted on Oct 24 2014 by

When customers move house, they are far more likely to change credit provider at their new address, or even leave their old balances unpaid. To convert these risks into business opportunities, lenders need to anticipate customer address changes in advance and target customers with personalised, compelling offers that help them through their move.

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Build the fairest, most effective collections strategy

Posted on Oct 23 2014 by

As the number of consumers struggling with debt continues to grow, institutions need collections strategies that treat customers fairly, deliver the best business outcomes and minimise operational costs.

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Are regulators now set to turn their attention to anti-money laundering?

Posted on Oct 18 2014 by

Critical success of AML and KYC initiatives have to be underpinned by a combination of vigilance and due-diligence.

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Turn ambition into achievement – Top 5 tips!

Posted on Oct 17 2014 by

Jamil Qureshi, performance psychologist, was a speaker at our last Experian Credit Excellence Workshop, sharing his top 5 tips on how you can turn ambition into achievement…

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How well do you anticipate your customers’ needs and behaviours?

Posted on Sep 30 2014 by

One of the common concerns lenders face is knowing where their next opportunity is coming from. There is often a gap between strategic developments and time spent reviewing and trying to understand where to go next. This time is lost time.

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How much ‘ energy ’ do you have for competitors or customers?

Posted on Sep 29 2014 by

The Utility market in the UK is evolving fast. New entrants to the market often top the best-buy lists and occupy a rapidly growing corner of the market. Why? This growth is supported by Ofgem mandates to enable customers to switch suppliers within 3 days by the end of 2014 and by next day at the end of 2018! There’s also ever growing competition pressure as the energy market has been referred to the Competition and Markets Authority.

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Ever Evolving Trends

Posted on Sep 19 2014 by

We live in a constantly changing world.
Technology is evolving quicker than ever, legislation is continually reviewed, renewed and added too and the economy changes daily. This world of continuous change affects us all and, whether consciously or subconsciously, it can significantly impact behaviours. How?

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Higher interest rates: How will you prepare?

Posted on Sep 18 2014 by

With the UK economy improving the need for supportive monetary policy from the Bank of England in terms of quantitative easing (QE) and a 0.5% base is diminishing rapidly. The short-term outlook for interest rates is now a matter of great debate, with many analysts expecting a rise in Bank Rate towards the end of this year or early next.

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Four reasons why you might be holding invalid bank account data?

Posted on Sep 12 2014 by

Sending and receiving payments are business critical processes and when payments fail the impact on a company’s bottom line can be very serious. One area which causes payment failure but which may be overlooked is in the collection and storage of bank account data. When you collect and manage customer and supplier bank account data […]

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