Credit Risk Management

Despite 1.2 million current account switches within 12 months, the retail banking sector now faces further scrutiny

Posted on Nov 14 2014 by

It’s little over a year since the UK’s seven-day current account switch was launched. Despite 1.2 million savvy-consumers opting to take advantage and cash in on the banks’ lucrative opening deals, the Competitions and Markets Authority (CMA) has unveiled plans for a further inquiry into current account and small business banking markets. The CMA says it wants to further boost competition among High Street banks.1

Back office legacy challenges facing new banking entrants

Posted on Nov 14 2014 by

Setting up a bank in the UK is costly, time-consuming, heavily regulated and not easy.  As a result, the dynamic, start-up culture that drives innovation in many other sectors is less prevalent within banking and financial services. My article outlines some of the key challenges facing new banking entrants. You may also be interested in: […]

Taking on the consumer affordability challenge

Posted on Nov 07 2014 by

The world of lending to individuals is not what it used to be. Once a key element in creating growth, it now faces a battle on various levels from three different stakeholders – the regulators, struggling borrowers and the media. The common theme is affordability.

7 day account switching – from both sides of the fence

Posted on Oct 31 2014 by

I recently decided to take a well-known bank up on their offer of a current account with an attractive set of perks – and so I began the much publicised 7 day account switching journey. As someone with a little knowledge of the payments industry I studied the process with both my personal and professional […]

Turn risk into reward by predicting your customers’ home moves

Posted on Oct 24 2014 by

When customers move house, they are far more likely to change credit provider at their new address, or even leave their old balances unpaid. To convert these risks into business opportunities, lenders need to anticipate customer address changes in advance and target customers with personalised, compelling offers that help them through their move.

Build the fairest, most effective collections strategy

Posted on Oct 23 2014 by

As the number of consumers struggling with debt continues to grow, institutions need collections strategies that treat customers fairly, deliver the best business outcomes and minimise operational costs.

Are regulators now set to turn their attention to anti-money laundering?

Posted on Oct 18 2014 by

Critical success of AML and KYC initiatives have to be underpinned by a combination of vigilance and due-diligence.

Turn ambition into achievement – Top 5 tips!

Posted on Oct 17 2014 by

Jamil Qureshi, performance psychologist, was a speaker at our last Experian Credit Excellence Workshop, sharing his top 5 tips on how you can turn ambition into achievement…

How well do you anticipate your customers’ needs and behaviours?

Posted on Sep 30 2014 by

One of the common concerns lenders face is knowing where their next opportunity is coming from. There is often a gap between strategic developments and time spent reviewing and trying to understand where to go next. This time is lost time.

How much ‘ energy ’ do you have for competitors or customers?

Posted on Sep 29 2014 by

The Utility market in the UK is evolving fast. New entrants to the market often top the best-buy lists and occupy a rapidly growing corner of the market. Why? This growth is supported by Ofgem mandates to enable customers to switch suppliers within 3 days by the end of 2014 and by next day at the end of 2018! There’s also ever growing competition pressure as the energy market has been referred to the Competition and Markets Authority.