Credit Risk Management

Smooth the Journey to Car Ownership with Clear Directions

Posted on Sep 02 2015 by

Buying a car can be a minefield, and by helping customers to understand the benefits of preparing a workable budget and validating their finances ahead of time, it will go a long way to securing a smooth ride, both during the process and afterwards.

Treating your customers fairly, don’t let them fall into a debt trap!

Posted on Aug 26 2015 by

Regulatory bodies are focusing increasingly on treating customers fairly which has resulted in a deepened scrutiny on businesses across a variety of sectors. One of the main challenges organisations face is that they need to determine if a product is suitable based on initial and ongoing assessment of individual circumstances while still providing customers with […]

Over 95% of towns are too expensive for new families to move up property ladder

Posted on Aug 10 2015 by

The UK housing market is at risk of stalemate as growing families in most parts of the country face unaffordable hikes to their mortgage if they want to move up the property ladder. For many towns across the UK moving up the property ladder from a starter home to a larger family home, can be […]

Great Expectations: Meeting consumer demands for perfect data

Posted on Jul 27 2015 by

As consumers take more control of their credit rating they require help and support in understanding the information that appears on their credit report and querying anything they don’t understand or believe is incorrect. That is a key role that we – as a CRA – fulfil for consumers.

Does mobile experience equal customer experience?

Posted on Jul 21 2015 by

It’s clear to everyone in the world of business that more and more people are using their mobile devices to do their banking, shopping and even play games.

Collections prevention is better than cure

Posted on Jun 26 2015 by

An effective collections prevention strategy helps to identify those at risk of defaulting before the worst happens, so you can take measures to help them meet their obligations.

Three retail banking trends – What does the bank of the future look like?

Posted on Jun 25 2015 by

When we talk about retail banking we’re generally referring to a few ‘big names’, the main high street banks, built up over many decades – in some cases centuries. They have grown and acquired their smaller competitors and are an established presence in all our lives.

Protect your customers with affordable repayment plans

Posted on Jun 12 2015 by

With a clear requirement to assess affordability, the challenge for organisations is to do this as quickly and effectively as possible. A streamlined affordability assessment process will allow you to protect your customers, ensuring they can really afford their repayments.

Embrace digital collections

Posted on Jun 08 2015 by

To connect with a new generation of borrowers, lenders need to introduce and embrace digital processes, and that includes adapting existing collections techniques.

Approaching the customer journey through more efficient statistical models

Posted on May 26 2015 by

From marketing and origination to customer management and collections it is now more critical than ever to provide the best quality of service to your clients. Statistical models have been proven to help organisations make decisions based on predictions across the customer life cycle. Building these models, however, can be very challenging from both a […]