Experian’s contact centre wins top European prize

Did you know that around 4,000 customers call Experian’s Contact Centre each day?  

In fact, Experian’s contact centre, based in Nottingham, won the ‘Medium Size European Call Centre of the Year’ award at the 2014 European Call Centre and Customer Services Awards in July.

Watch three customers explain how the expert, personalised customer service they received from Experian’s call centre helped them.  You can watch more helpful tips from our contact centre staff here

Each year Experian provides credit reports to around two million people and handles more than 3.5 million requests for advice and support, helping customers with a variety of queries by phone, email and post.

Customer support and satisfaction is at the heart of the operation. Out of all the credit report services in the UK, our customer support has been voted no.1.*

*Based on a survey of 132 consumers conducted between January and March 2014.

5 ways to get a money-saving Christmas break

Christmas breaks needn't break the bank

Christmas breaks needn’t break the bank

Who wants to spend Christmas in the sun? It’s not the easiest time for the UK’s average wallet, but many of us could do with a break – ideally with a bit of sunshine included.

So here are five ways to get away from the cold and wet of a British Christmas without having to over-splash the cash.

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What’s your Christmas Dream? Enter our competition

Christmas-dreams-blog-300x200What are you hoping for this Christmas?

It could be anything from the present you’ve always wanted, to something a bit more abstract or off the wall. So we’ve come up with a great new Christmas Dreams competition!

Tell us your Christmas Dream – in no more than 250 words – for a chance to win one of three £250 Amazon.co.uk vouchers, or a grand prize of a £1000 John Lewis voucher!

You can enter via Experian UK’s Facebook page. Competition open 1 – 23 December 2014 – terms and conditions apply.

We know that staying on top of your finances at Christmas time can be tough – here are our five things worth thinking about if you’re shopping around in the next few weeks leading up to the festive holidays.

Size Does Matter

Jo Hemmings

Jo Hemmings

Behavioural psychologist Jo Hemmings is our guest blogger, discussing money and relationships.

We’re talking about wallet size here. And not really the actual size of the wallet itself or exactly how much cash it contains. But how honest you are about how much money you have, how you like to spend it and whether you’re on the same page as your partner about how you choose to spend it as a couple, rather than as a single person.

Often at the beginning of a relationship, we are so smitten by our partner, that the dizziness of chemistry and anticipation diverts us from whether they have the same approach to spending as ourselves. Continue reading

Experian #100DaysUseIt winner: Julie’s story

Julie Lewis’s Christmas goal is to decorate her spare room, so that her identical twin grandsons can stay and play there over the festive period. Her story makes her the third and final winner of Experian’s #100DaysUseIt competition.

Experian #100DaysUseIt winner: Simon’s story

Simon Parker’s goal is to cycle 1000 miles in a year, and lose the weight he put on after giving up smoking. This is the story of how he is achieving his health and fitness goal, making him the second winner of Experian’s #100DaysUseIt competition.

Will Manic Monday be bigger than Black Friday?

Black Friday - 28/11 - is almost upon us

The busiest period of the year for internet shopping

Today (8 December) continues the year’s busiest online shopping period as Christmas gets closer.  Black Friday (the last Friday in November), and Cyber Monday (three days later) originated in the USA and are now big news in the UK.

Not only is it the busiest pre-Christmas time of the year for internet shoppers, but it neatly follows many people’s final payday before the need to go Christmas shopping.
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Christmas shopping needn’t be at a cost

friends-shopping-xmas-300 There’s one month to go now until Christmas Day – getting ready? Money-saving at Christmas can be tough, especially when there’s a lot to pay for, and a lot of time to fill.

Last night (24 Nov), Experian’s James Jones appeared on LBC’s Money Hour show to talk about how to stay on top of your finances around Christmas.

Podcast: Listen to The Money Hour show – broadcast on Monday 24 November
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It’s been a great year for Williams F1

Experian is proud to be a sponsor of the successful Williams F1 team

Experian is proud to be a sponsor of the successful Williams F1 team

It’s been a fantastic year for the Williams Formula One Team, which Experian is proud to be a sponsor of. Continue reading

5 steps to the car finance deal you need

With car finance, a good credit rating can make the difference

With car finance, a good credit rating can make the difference

Looking for a new car?

Whether you’ve gone for a brand new model or a second-hand purchase, you may need to pay for it in stages with a loan or hire purchase. With these types of finance, a good credit rating can be the difference between getting a good interest rate or not, or sometimes getting any deal at all.

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